Integrations Overview

Integrations Overview

Modern customer support does not happen in a single channel. Your visitors browse your website, your team collaborates in Slack, your sales pipeline lives in HubSpot, and your support tickets flow through Zendesk. Chatsby AI is built from the ground up to operate across all of these surfaces, so your AI agents can meet customers exactly where they are and feed valuable data back into the systems your team already uses every day.

This page serves as the central hub for every Chatsby integration. Whether you need to embed a chat widget on a Shopify storefront, pipe conversation events into Zapier, or deploy a full AI agent on WhatsApp, you will find a step-by-step guide linked below.

Why Integrations Matter

Deploying an AI agent in isolation limits its impact. Integrations unlock three critical capabilities:

1. Omnichannel Presence --- Embed your agent on websites, messaging apps, and support desks so customers never have to search for help.
2. Automated Workflows --- Route captured leads to your CRM, trigger follow-up tasks in project management tools, and log every interaction automatically.
3. Human-AI Collaboration --- Notify your team in Slack when the AI needs help, escalate complex issues to Zendesk, and let human agents pick up conversations seamlessly.

Integration Categories

Chatsby organizes its integrations into three categories, each serving a distinct purpose in your support and automation stack.

Website Builders

Embed the Chatsby chat widget directly on your website so visitors can interact with your AI agent without leaving the page. These integrations use a lightweight JavaScript snippet that loads asynchronously and has minimal impact on page performance.

Communication Platforms

Connect your AI agent to the messaging and support platforms your team and customers already use. These integrations range from real-time Slack notifications to full conversational AI deployment on WhatsApp.

Automation and Data

Pipe Chatsby events into automation platforms to trigger workflows across thousands of third-party applications. Use these integrations to sync leads, log conversations, create tasks, and build complex multi-step automations without writing code.

How Integrations Work Architecturally

Under the hood, Chatsby integrations use one of three architectural patterns. Understanding these patterns helps you choose the right approach and troubleshoot issues when they arise.

Widget Embed (JavaScript Snippet)

This is the most common pattern for website builders. You paste a small <script> tag into your site's HTML, and the Chatsby widget loads asynchronously in the visitor's browser.

<script
  src="https://chatsby.co/widget.min.js"
  bot-id="YOUR_BOT_ID"
  async
  defer
></script>

The script is lightweight (under 50 KB gzipped), loads after your page content, and communicates directly with Chatsby's API over HTTPS. No server-side changes are required.

API Integration

For full programmatic control, you can use the Chatsby REST API to send messages and receive responses. This pattern is used for WhatsApp, custom mobile apps, and any scenario where you need to control the conversation flow from your own backend.

POST https://api.chatsby.co/v1/agents/{agent_id}/conversations

Webhooks

Chatsby can send real-time HTTP POST requests to a URL you specify whenever certain events occur --- a new conversation starts, a lead is captured, or a user gives a low rating. Webhooks power integrations with Zapier, n8n, Slack, and custom backends. See the Webhooks documentation for payload formats and configuration.

Common Integration Patterns

Here are the most popular ways teams combine Chatsby integrations:

• Website Widget + Slack Notifications --- Embed the widget on your site and get pinged in Slack when a visitor needs human help or gives a low rating.
• Website Widget + Zendesk Escalation --- Let the AI handle first-line support and automatically create a Zendesk ticket when a question requires a human agent.
• Website Widget + Zapier + CRM --- Capture leads via the chat widget and automatically push contact information to HubSpot, Salesforce, or Google Sheets.
• WhatsApp + API --- Deploy your agent on WhatsApp for customers who prefer messaging, while using the same trained knowledge base as your website widget.
• Zapier + Slack + Google Sheets --- Log every conversation to a spreadsheet and send a Slack alert for low-rated interactions so your team can follow up.

Requesting a New Integration

If you do not see the platform you need listed above, we want to hear from you. Chatsby's integration library is actively expanding based on customer feedback.

• Email: Send your request to [email protected] with the subject line "Integration Request."
• In-App: Use the feedback widget inside your Chatsby dashboard to submit a request directly.
• API Flexibility: In most cases, you can build a custom integration today using the REST API and Webhooks. Our developer documentation provides everything you need to connect Chatsby to any platform that supports HTTP.