COMPARISON
Tidio combines live chat with rule-based chatbots and a newer AI assistant (Lyro). It is popular with small businesses but its AI capabilities are limited compared to platforms built AI-first.
AI-first customer support platform
From $0/month (free plan available)
Purpose-built for AI-powered customer support. Train on your data, deploy in minutes, scale to thousands of conversations.
Businesses of all sizes that want AI-first support with no-code setup and predictable pricing.
Live chat and chatbot platform for SMBs
Pricing: From $29/month
Tidio combines live chat with rule-based chatbots and a newer AI assistant (Lyro). It is popular with small businesses but its AI capabilities are limited compared to platforms built AI-first.
Small e-commerce stores that primarily need live chat with basic automation
| Feature | Chatsby | Tidio |
|---|---|---|
| AI-powered responses | Lyro (limited) | |
| Train on your own data | Full (URLs, PDFs, text, Q&A) | FAQ-based only |
| No-code setup | ||
| Free plan | ||
| Visual flow builder | ||
| Widget customization | ||
| API access | Limited | |
| Lead capture | ||
| Human escalation | ||
| E-commerce integrations | ||
| Custom actions / webhooks | ||
| CRM integrations | Basic |
Set up your Chatsby AI agent in minutes. Train it on your data, deploy it on your website, and start resolving customer questions automatically.
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