E-COMMERCE
E-commerce stores lose 70% of potential sales to cart abandonment and unanswered questions. Chatsby AI agents engage shoppers in real time, answer product questions instantly, track orders, handle returns, and recommend products — all without human intervention.
Build your e-commerce agent65%
Reduction in support tickets
AI handles the majority of common questions automatically
23%
Increase in conversion rate
Instant answers reduce bounce and cart abandonment
<3s
Average response time
Compared to 4-hour average for email support
92%
Customer satisfaction
Based on post-conversation thumbs up/down ratings
Customers leave when they can't find size guides, shipping info, or return policies
Support tickets pile up during sales events and holiday seasons
Live chat agents can't cover nights, weekends, or international time zones
Generic FAQ pages don't address specific product questions
Cart abandonment rates exceed 70% industry-wide
Train your agent on product catalogs, size guides, and specs. Shoppers get accurate answers in seconds instead of searching through pages.
Connect your fulfillment API via custom actions. Customers check order status and initiate returns without contacting support.
Your agent learns your product line and suggests items based on what the customer describes — like having a personal shopper on every page.
Serve international customers in their language, around the clock, without hiring multilingual staff.
Real examples from e-commerce businesses using Chatsby.
What's the difference between the Pro and Standard plans?
Do you ship to Canada? How long does delivery take?
I ordered the wrong size. Can I exchange it?
Where's my order? My tracking number is ORD-48291.
What's your return policy for sale items?
Copy this as a starting point and customize it for your business.
You are the shopping assistant for [Store Name], an online fashion retailer. Help customers with: product details, sizing, shipping, returns, order tracking, and recommendations. Tone: Friendly, helpful, and enthusiastic about helping customers find the right product. Keep responses concise. When a customer asks about order status, collect their order number and email, then use the Order Lookup action. For returns: our policy allows returns within 30 days for unworn items with tags. Direct customers to start a return at [store]/returns. Never discuss competitor products or make promises about pricing changes.
Train your AI agent on your e-commerce data and start resolving customer questions in minutes. No credit card required.
Start FreeSaaS & Software
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Offer AI chatbots as a service to your clients