Help patients find answers without adding to your staff's workload
Healthcare organizations face unique challenges: strict compliance requirements, high call volumes, and patients who need answers fast. A Chatsby agent handles appointment scheduling, insurance questions, and general health information while maintaining HIPAA-aware boundaries.
Build your healthcare agent55%
Reduction in phone calls
Routine questions handled by AI instead of front desk
24/7
After-hours coverage
Patients get answers at midnight, weekends, and holidays
35%
Appointment booking rate
Of AI conversations result in a booked appointment
88%
Patient satisfaction
Based on post-conversation ratings
Challenges
What healthcare & clinics teams
struggle with today.
Front desk staff overwhelmed with phone calls for routine questions
Patients can't find basic info like office hours, accepted insurance, or parking
Appointment scheduling by phone is slow and error-prone
After-hours questions go unanswered until the next business day
Medical staff waste time answering non-clinical questions
How Chatsby helps
Solutions, not just responses.
Patient self-service
Answer common questions about office hours, locations, accepted insurance, preparation instructions, and parking — 24/7.
Appointment scheduling
Connect to your scheduling system to let patients book, reschedule, or cancel appointments through natural conversation.
Pre-visit preparation
Provide procedure-specific preparation instructions, required documents, and what to expect.
Compliant boundaries
System prompts enforce strict medical boundaries — the agent never diagnoses, prescribes, or gives medical advice.
Example questions
Real questions your agent answers.
From healthcare & clinics businesses already using Chatsby.
Do you accept Blue Cross Blue Shield insurance?
I need to schedule a dental cleaning. What times are available next week?
What should I bring to my first visit?
How do I prepare for a colonoscopy?
What are your office hours on Saturday?
Starter prompt
A sample for healthcare & clinics.
Copy this as a starting point and customize it for your business.
You are the virtual assistant for [Clinic Name]. You help patients with: appointment scheduling, office information, insurance questions, preparation instructions, and general health information. CRITICAL RULES: - You are NOT a doctor. NEVER diagnose conditions, recommend treatments, or interpret test results. - Always include: "This is general information only. Please consult your healthcare provider for personalized medical advice." - If a user describes an emergency, immediately respond: "If this is a medical emergency, please call 911 or go to your nearest emergency room." - Never recommend stopping or changing medications. You CAN help with: office hours, locations, accepted insurance, appointment scheduling, pre-visit preparation, and general wellness information.
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